Privacy Policy

1. Who we are

NC13 Industries Ltd is a UK-based engineering services company specialising in natural-gas metering, telemetry, and data-acquisition systems.

Registered office: Manchester, United Kingdom

2. Information we collect

We collect and store only the information that helps us deliver and support our services. This may include:

• Your name, company name, and contact details when you email or contact us through our website.
• Technical information from equipment we commission or maintain (for example, serial numbers, configuration data, site references).
• Basic website analytics (anonymous visitor counts and page views).

We do not collect or store payment card details or sensitive personal data.

3. How we use your information

We use the information we collect to:

• Respond to enquiries and provide quotations.
• Deliver on-site installation, programming, and support services.
• Maintain warranty, safety, and calibration records.
• Improve our website and communications.

We never sell or share your data for marketing purposes.

4. Legal basis for processing

We process personal data under:

• Contractual necessity - to provide requested services.
• Legitimate interest - to maintain business records and technical traceability.
• Legal obligation - to comply with UK safety and audit requirements (for example, IGEM / ISO).

5. Data storage and retention

• Data is stored securely on UK-based servers and trusted cloud providers with access control.
• Project and calibration records are typically kept for 10 years to meet regulatory and audit requirements.
• Website contact details are deleted once enquiries are resolved unless ongoing support is required.

6. Third parties

We may share limited data with:

• Accredited partners (for example, equipment manufacturers or software providers) strictly for support or warranty.
• Legal or regulatory bodies if required by law.

All partners operate under data-protection agreements consistent with UK GDPR.

7. Cookies and analytics

We use Google Analytics 4 in a cookieless configuration (Consent Mode with analytics_storage set to "denied" by default). This lets us see aggregate usage such as page views, referrers, device/browser types, and broad region without storing analytics cookies.

• Legal basis: legitimate interests (basic site measurement without setting analytics cookies).
• Data handling: aggregated measurements; GA4 does not log full IP addresses; retention up to 14 months (or as configured in GA4).
• Third party: Google (processing may occur in the EU/US with standard contractual clauses and additional safeguards).

Third-party embeds (for example, JotForm on our contact page) may set their own cookies when loaded or interacted with. Please refer to the provider's privacy notice for details.

8. Your rights

Under UK data-protection law you can request to:

• Access a copy of your data.
• Correct any inaccuracies.
• Request erasure (where applicable).
• Restrict or object to processing.

Contact us via the contact page for any privacy-related requests. If you are not satisfied, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Updates

We may update this policy from time to time. The latest version will always be available at nc13.co.uk/privacy.